Last updated: May 7, 2019
Apartments of London (“us”, “we”, or “our”) operates the Apartments of London website (the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
This website (“site”) is operated by Apartments Of London LimitedThe Serviced Apartment Company Limited (“Apartments of London”) a company registered in England and Wales under number 07727480 whose registered office is at 89 Wilton Road, London SW1V 1DN. Company is committed to protecting your privacy, and takes its responsibilities regarding the security of customer information very seriously. This policy explains how we use customer information and how we protect your privacy.
When do you collect data about me?
We collect data from you in the following ways:
- When you use our website to make a booking, enquiry or request
- When you setup a user/company account with us
- When you subscribe to our mailing list
- When you speak to a member of company staff either via email, telephone or live chat.
When you request or book an apartment with us we need to collect personal information about you in order to process the request or booking and provide you with the service you expect. This information may include, but is not limited to details such as your name, contact details, address and your credit/debit card details. We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback.
This information is used to continually improve our services for your benefit.
What do you do with my personal information?
We will use your information to provide and personalise our services. We will also use your contact details to communicate with you. We may use your information to send you offers and news about APARTMENTS OF LONDON and we may contact you by post, email, telephone (including SMS) or fax for these purposes.
Your data may also be used for the following purposes: credit or other payment card verification and screening, invoicing, administrative and accounting purposes, statistical and marketing analysis, systems testing, maintenance and development, customer surveys, customer relations and to help us in any future dealings with you, for example by identifying your requirements and preferences.
We like to get your feedback to help us to improve our service so we may contact you by post, email, telephone or fax to ask your opinions.
There may be instances where it may be necessary for us to communicate with you, for administrative or operational reasons relating, for example, to advise you of alterations to bookings.
We may also use and analyse the information we collect to administer, support, improve and develop our business.
The information you provide to us will be held in our systems, which are located on our premises or those of an appointed third party.
Do you sell my information to third parties?
We do not sell your information to third parties.
We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of visitors to our website. This software does not enable us to capture any personally identifying information.
Security to protect your information
NOTE: We do have booking engine and we do take reservations from our website.
As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may request proof of identity before we are able to disclose sensitive information to you.
We will retain your information for a reasonable period or as long as the law requires.
To help us keep our databases up to date, please let us know as soon as your contact details change or if you notice any inaccuracies in them.
- Cookies are small pieces of information that are stored by your browser on your computer’s hard drive, and enable APARTMENTS OF LONDON AND to provide features such as remembering your search preferences. Cookies can be deleted from your hard drive if you wish. Most web browsers automatically accept cookies, but you can change your browser settings to prevent that. Even without a cookie you can use most of the features on the website. Our cookies do not contain any personally identifying information.
- Cookies are also used in email messages you have agreed to receive and on our website to help us measure the effectiveness of our advertising and how visitors use our site. If you do not want to help us learn how to improve our offers and marketing strategy, you can opt out of this email cookie.
- If you click on a link in the email, we may set a cookies on your browser. If you visit APARTMENTS OF LONDON’s website as a result of clicking on a link, we are able to understand how you interact with the pages of our website through the combination of the cookie and pixels set on the pages of our website. This enables us to understand what interested you in our emails and what did not, and what interests you about our website and what does not. We can then try to send you more interesting information in the future. Please note that this information is for our use only – we do not disclose or share this information with any third parties. If you do not wish this to happen, you can change the cookie settings in your browser.
Disclosure to third parties
For your convenience and information, the APARTMENTS OF LONDON AND website and app provide links to other websites. These sites may have different security and privacy policies and that we have no control over and take no responsibility for any information contained in these sites.
Such third party websites may contain privacy policies that differ from that of APARTMENTS OF LONDON and we encourage you to review and understand their privacy policies before providing them with information.
Information on this site is posted in good faith and updated regularly, but APARTMENTS OF LONDON cannot guarantee its completeness and accuracy. APARTMENTS OF LONDON does not accept any liability to you or any third party for any error or omission on this site. APARTMENTS OF LONDON may change, update or delete the terms and conditions or any information on this site without prior notice.
APARTMENTS OF LONDON AND does not warrant that this site will be uninterrupted, error free or that any information or other material accessible from this site is free of viruses or other harmful components.
APARTMENTS OF LONDON is not liable for any direct or indirect loss resulting from your use of the information on this site, except we shall be liable for death and personal injury resulting from our negligence.
In addition to the site terms and conditions if you place a booking through APARTMENTS OF LONDON, separate Terms and Conditions will apply. Which Terms and Conditions apply will vary depending upon whether you book a APARTMENTS OF LONDON operated property or one from our preferred suppliers.
You will be notified of the relevant terms and conditions at the time of booking.
In the event of any inconsistency between the Booking Terms and Conditions and the Site Terms and Conditions, the Booking Terms and Conditions prevail.
- Intellectual property
The APARTMENTS OF LONDON name, logo and all related product and service names, design marks and slogans are the trademarks or service marks of APARTMENTS OF LONDON. All other names, logos and all related product and service names, design marks and slogans used on this site are the trademarks or service marks of their owners. All rights are acknowledged.
The copyright in all apartment details, slides, photographs, images, maps, travel information and other material on this site rests with APARTMENTS OF LONDON or its suppliers. Your access to the material and products or services available through this website does not give you a license to modify, display, license, transfer, sell, reproduce, distribute or otherwise use any material (including data), apart from making limited copies of your booking details for your personal use only.
You may link to the home page of this site, but may not:
- deep-link or use frames to limit the complete and full intended use of this site;
- bypass or circumvent any measures employed by APARTMENTS OF LONDON to limit such deep linking or use of frames;
- impose, in APARTMENTS OF LONDON ‘s opinion, an unreasonable or disproportionately large load on this website;
- use any robot, spider, scraper or other automated means or manual process to access, monitor or copy any material on this website; or
- you may not use in any way these rights or other intellectual property rights in material relating to this website without the prior written consent of APARTMENTS OF LONDON.
Promotional or discounted offers on this site are provided at the discretion of APARTMENTS OF LONDON. All offers are subject to availability and may be withdrawn at any time.
Reference in this site to any products, services, processes, trade names, trademarks or other information of third parties does not imply or constitute an endorsement, sponsorship or recommendation to you by APARTMENTS OF LONDON .
You must keep secure any means of identification which APARTMENTS OF LONDON supplies to you in order to use any services on this site. You acknowledge that you will be financially responsible for all use of this website including the use of your account by others. You must supply accurate and not misleading information when using any services on this site.
You confirm to APARTMENTS OF LONDON that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this website in accordance with all the terms and conditions contained within.
Applicable law and jurisdiction
These site terms shall be governed by English law. Any disputes involving this site shall be subject to the jurisdiction of the English courts.
No unlawful or prohibited use
As a condition of your use of this site you warrant to APARTMENTS OF LONDON that you will not use this site for any purpose that is unlawful or prohibited by these terms, conditions and notices.
Links to third-party site
This site may contain hyperlinks to sites operated by parties other than APARTMENTS OF LONDON. These hyperlinks are provided for reference only.
APARTMENTS OF LONDON does not control them and is not responsible for their contents or your use of them. APARTMENTS OF LONDON’s inclusion of hyperlinks to such sites does not imply any endorsement of the material on such sites or any association with their operators.
APARTMENTS OF LONDON The Serviced Apartment Company Ltd
All rights reserved. No part of this website or the data contained within it may be reproduced in any material form (including storing it in any medium by electronic means and whether or not transiently or incidentally to some other use of this website) without permission of the copyright owner.
Warning: the doing of an unauthorised act in relation to a copyright work may result in both a civil claim for damages and criminal prosecution.
Information Collection And Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:
- Email address
- Telephone number
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links To Other Sites
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.
Compliance With Laws
We will disclose your Personal Information where required to do so by law or subpoena.