FAQs

House Rules

If you have booked a smoking room and it does have a balcony, then yes, you can smoke there

Parties are strictly prohibited in our apartment

General Inquires

We do have very few smoking rooms, so please before making a reservation, make sure to contact our team to make sure you book the right type of apartment

We provide daily cleaning for the most of our apartment, however, if you have booked Victoria Apartment and your stay is longer then 4 days, every 2-3 days the apartment will be cleaned.

Most of our apartment have digital locks, and you can go straight in the apartment with the codes which you received in the self-check-in instructions.

If you have an apartment with key’s, you will see in the instructions where to pick them up.

If you have a reservation with us, you can store your luggage free of charge at our main office address ( see the address at the main page )

If you wish to leave your luggage longer than our opening times, Fee’s will be applicable

Depends of which Zone you have booked, but most of the apartments are 1 Minute to 7 minutes walking from the address of the hotel

The check-in time is anytime after 2 PM

The check-out time is before 11 AM

We send the self-check-in instructions 2 days prior to your arrival. It will be sent on the email with which you have made the booking.
If you haven’t receive the email 2 days prior to your arrival, please check if you required additional details, if not, give us a call at our land line number

You can check-in anytime after 2 PM.

As we using a self-check-in procedure.

We are using a self-check-in procedure.
Which means, you will check-in by yourself without meeting with anyone from the company.

If we haven’t asked you for any additional details regarding your reservation, you should receive the self-check-in instructions on your email 2 days prior to your arrival

Facilities and Amenities

Yes, we do have fans in the apartments

If you wish to upgrade your reservation to a private room with your own bathroom, you will have to check the availability through our Booking system.

If there is availability for you date of stay, you can give us a call and we will arrange everything at the best rate.

Yes, we provide 3-1 Shampoo .

The Shared Bathroom rooms are budget versions of the Private Rooms, You will have to share the Bathroom, kitchen and living room with another guests from different room.

Yes, we do provide and it’s free of charge

Unfortunately, we don’t have yet, as London is a rainy town, most of the days it’s a fresh air and never too hot.

There are specific properties which can accommodate an extra bed, this is a payable service of £15 per night per extra bed

Yes, we do provide and it’s included in the price of the reservation

Unfortunately, our apartments does not have any lifts or escalators

Yes, we do provide baby cot, you just have to ask for it at least 2 days prior to your arrival.

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